Hertfordshire Community NHS Trust.
Implementation of Totara Learn; Hertfordshire Community
The Hertfordshire Community NHS Trust partnered with Think Learning as they needed a bespoke LMS that delivered:
- Over 250 in-house courses
- A smooth induction process for 30-40 new starters each month
- Access to 250 elearning course (provided by e-Learning for Healthcare)
We love a challenge here at Think, and we knew exactly how to manipulate the award-winning Totara Learn platform to make it fit the Trust’s bespoke needs.
Having used a legacy commercial LMS for many years, the Trust’s learning management approach required heavy administration. For example, reporting on compliance data meant extracting one set of data from the LMS, another from the HR/Electronic Staff Record (ESR) system, and combining them in a separate business intelligence tool. The Trust knew this time-consuming process was affecting their efficiency, with staff spending many hours per month manually manipulating data. Fortunately, we knew the perfect solution to their problem.
Having implemented Totara Learn at numerous NHS Trusts, Think Learning knew exactly what was needed to smoothly migrate existing education data to the new learning platform - and how to configure those much-needed NHS specific reports!
Totara Learn helped the Trust overcome the administrative headache of their legacy LMS, and went one step further. By being a truly mobile-responsive LMS, staff at the trust were able to use their mobile device to access and update the clinical system - offering a huge opportunity to engage with learners, provide content and offer education support - career-critical for community-based staff.
Alongside this, Think also ensure that the all compliance data was transitioned to the new platform, that the new platform streamlined processes and created some bespoke dashboards for the Trust's unique needs.
compliance data transition.
It is crucial for the NHS to be able to quickly and easily report on compliance data - both current and legacy. Think ensured this data was accurately and seamlessly migrated to Totara Learn.
Within a week, national Core Skills Training Framework competency data was being uploaded into ESR on a weekly basis, and since then the Trust team has refined the process further, tweaking both ESR and Totara reports to speed up the process.
The Trust’s L&D team were raring to go when they gained admin access to Totara Learn. They created a specific ‘service administrator’ dashboard, to enable managers to monitor training compliance and book training for their teams.
a resounding success.
The implementation of Totara Learn transformed the Trust’s L&D department. It has reduced administration time, improved learner experience, and reduced learner queries by 80%.
The Trust surveyed learners after implementing their new LMS and received glowing feedback from the 100+ learners who completed the survey. The learners notably reported an improvement in ease-of-use compared to the previous system, notably when:
-Completing elearning courses
-Monitoring personal compliance
With many learners also commenting on the in-built assistance on the new LMS, enabling them to get to the right course, quicker than ever before.
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