Taming Compliance in Healthcare.

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We live in an increasingly regulated world where compliance is a statutory and regulatory requirement for many organisational sectors and none more so than UK Healthcare, taming compliance across healthcare organisations is essential. The Care Quality Commission (CQC) is the independent regulator for health and social care in England. They monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety to ensure safe, effective and high-quality care is being provided. They publish their findings, including performance ratings to help people choose care providers.

the challenge.

Compliance poses several challenges for healthcare organisations. These include:

    How to streamline learning and development (L&D) processes to maximise operational efficiency and reduce costs in departments working at capacity.
    Funding employee focused IT systems in an environment where the focus, understandably, is on patient facing systems.
    How to maintain a clear and accurate audit trail of compliance training to manage organisational risk and achieve regulatory standards.
    Cultural change around learning and compliance – using technology to empower managers and learners to manage their education.
    Creating and providing real-time access to compliance reports to allow managers and staff to proactively manage compliance and risk.
    Creating accurate organisation or department wide reports to evidence individual attendance on courses for the CQC for performance assessments This is further complicated when there is a high staff turnover or many temporary / bank staff working.
    Providing learners with clear information on what they are required to complete by when, whilst also providing information on multiple learning pathways to achieve compliance.
    Mapping and maintaining compliance using a complex range of HR criteria to give a detailed, granular picture of compliance
    How to maintain and keep up with complex and fast changing requirements. When new mandatory training requirements are established, this needs to be rolled out to a workforce across multiple job roles and locations in real time.

the solution.

Think have customised and implemented Totara Learn as a solution to these challenges in 18 healthcare organisations.

Using their extensive knowledge of healthcare organisations and a collaborative, solutions focused approach, Think created a healthcare user group that has facilitated a number of key custom developments to Totara Learn. These developments have allowed specific healthcare compliance needs to be effectively managed in a cost-effective way, including crowdfunding of key developments. These developments include:

systems integration.

A core part of managing compliance effectively is having new starters, leavers and changes to job roles reflected accurately in the LMS. Think have successfully linked Totara Learn with the NHS HR system, Electronic Staff Record (ESR) to achieve real-time data accuracy (refreshed daily). Real-time information is resulting in better decision making and better use of resources.

management hierarchies .

One of the difficulties many organisations face is keeping on top of manager/staff hierarchies. Within Totara Learn, Think have created a function for learners to be able to choose their own manager. This triggers a workflow that notifies the old manager, the new manager and the learning administrator who can verify this selection. This functionality provides up to date information that can be used to improve the data quality in their HR system.

In addition to this Think have also developed a new hierarchy to allow clinical supervision, where staff working on a rotational basis creates further challenges around data confidentiality and compliance requirements, can be effectively managed by Totara Learn.

compliance reports and dashboards.

Think have applied their knowledge of healthcare reporting requirements and developed a suite of specific compliance reports and dashboards. These enable organisations to have a complete picture of which staff have completed and passed assessments and compliance training. Reports and dashboards are: graphical, aggregated and interactive. By providing direct access to these allows managers to prioritise mandatory learning and manage team compliance.

A core part of compliance dashboards are customised blocks developed by Think. These allow staff to see at a glance, their compliance against training requirements and can book on activities directly.

management of target audiences.

Think’s experience of analysing workforce data sets allows them to work effectively with learning and development teams to map specialist training requirements for extended, role-specific training and competency compliance. They have designed a dynamic maintenance-free approach to establishing target audiences on Totara Learn which then tracks compliance.

Targeting can utilise all available HR fields, including job role, pay band, cost centre, occupational codes, and professional registration status. As a result, healthcare organisations using Totara Learn have confidence that new starters and new positions within the organisations will have compliance requirements set automatically and this will reflect in reports accurately.

nurse revalidation.

Forms which replicate the NMC Revalidation templates (CPD Log, Practice-Related feedback, Reflective Accounts, Practice Hours), have been replicated in Totara Learn. This enables organisations to launch an NMC-compliant e-Portfolio solution very quickly.

enhancements to IT infrastructure.

Healthcare organisations were facing issues tracking their e-learning as a result of their IT infrastructure and browser compatibility issues. Think worked through these issues so that national e-learning now reports accurately and is easier for learners to access. Think have worked to provide an integrated e-learning solution for compliance integrating content from e-LFH, NSA, BMJ and NHS IT skills.

the results.

Think conducted a survey on the impact Totara Learn has had on compliance across their healthcare clients. Below are some highlights:

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100% of respondents stated that targeting training to specific audiences was easier in Totara Learn than in legacy systems. And 75% of respondents felt staff and managers find the compliance reports and blocks useful (25% didn’t know).

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75% of respondents stated that learners are more engaged with learning and development after implementing Totara Learn.

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Three quarters of respondents stated that they had seen a reduction in the time required to administer courses, manage compliance requirements and support learners. Plus, all respondents stated Think’s additional compliance features, for example compliance blocks, RAG report, compliance reports, and collapsible reports were valuable. (37.5% ranked them as critical, 50% very important and 12.5% as important).

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